Privacy Policy

Introduction

This Privacy Policy ("privacy policy") explains how ALTA MENTAL HEALTH INC. ("Alta", "us", "we", or "our") uses your personal data. Together with our Terms and Conditions ("terms"), this privacy policy governs your use or viewing of this website. By accessing and using the website, you agree to be legally bound by this privacy policy and our terms. If you do not accept this policy and/or terms, please refrain from using this website.

We may revise this policy from time to time. It is your responsibility to check this page periodically for any changes. Your continued access or use of the website constitutes your acceptance of any changes.

Data Collection and Use

We respect the privacy of individuals who seek mental health services and act responsibly with the data you provide us.

We collect data on how visitors interact with our website and digital presence. This data, potentially shared with third-party marketing and data analysis companies, helps us understand website traffic and improve our service.

Personal data you provide or we collect includes, but is not limited to, names, email addresses, phone numbers, location information, medical history, treatment details, and financial information. We use this data to:

- Provide mental health services, including therapy, counseling, and support groups
- Facilitate appointments, consultations, and treatment plans
- Process payments for services rendered
- Communicate with clients regarding mental health-related matters and provide support
- Conduct assessments and evaluations for appropriate treatments
- Connect you with additional healthcare providers or resources
- Comply with legal and regulatory requirements
- Gather feedback or input through surveys or focus groups
- Analyze data to improve our services and understand client needs
- Personalize and enhance the client experience
- Update clients on our services and opportunities relevant to their interests
- Send newsletters, which you can unsubscribe from via a link in the email
- Fulfill other purposes as permitted or required by law

Consent

Your consent for us to process your personal data will be explicitly sought at the point of data collection.

Do Not Track

Some web browsers include a "Do Not Track" feature to let websites know that you do not want your online activity tracked. At this time, we do not process "Do Not Track" signals.

Disclosure of Personal Data

We will not disclose your personal data to any third party without your consent, unless required or permitted by law or in connection with our services and transactions.

Transfers of Personal Data

We may transfer, process, and/or store your data outside of Massachusetts, including in other states within the United States. We ensure that adequate safeguards are in place to protect your personal data in compliance with applicable laws.

Security

We take steps to protect the personal data you provide us and we have implemented technical and organizational protections against unauthorized disclosure or access. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We cannot absolutely guarantee the security of your personal data. However, we regularly review our practices and systems security to ensure that your personal data is well protected. The personal data that you provide means that you entirely rely on us to keep your information secure.

Data Retention

We will retain your personal data for as long as the law requires or as is necessary to fulfill the purposes described above.

Your Rights

You have the following rights with respect to your personal data:

- The right to request a copy of your personal data
- The right to correct any errors, inaccuracies, or omissions related to your personal data
- The right to withdraw your consent to the processing of your personal data in certain circumstances
- The right to request for your personal data to be deleted in certain circumstances.

To exercise these rights, please send us an email to privacy@altamh.com. We may request that you identify yourself so that we can comply with our obligations under data protection legislation.

We will respond to requests that you make in respect to your personal data promptly and in any event within one month of receiving the request. If we cannot comply within that time, we will provide you with a date by which we expect to be able to comply with the request.

We may not be able to grant you access to certain personal information in certain circumstances, such as if it includes information about others.

Personal Data of Minors and Children

We do not knowingly collect data from or about children under 16 without the permission of parent(s)/guardian(s). If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under age 16, please send us an email to privacy@altamh.com and we will delete it from our records as soon as possible.

Website usage data

We use Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Our ads may appear on other websites and third-party vendors may use cookies to serve ads based on your past visits to our website.

Severability

In the event that any provision of this policy is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this policy, such determination shall not affect the validity and enforceability of any other remaining provisions.

Headings

Section headings are solely for convenience and reference and shall not affect the scope, meaning, intent, or interpretation of the provisions of this policy nor shall such headings otherwise be given any legal effect.

Governing Law

All matters relating to your use of this website, downloads from it, and this policy, and any dispute or claim arising therefrom or related thereto shall be governed in accordance with the laws of Massachusetts and the United States, as applicable, although Alta retains the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country.

If you have questions, comments, or concerns about this policy or our data handling practices, please contact us at privacy@altamh.com.

Updated on December 7, 2023