Understanding coverage
At ALTA MH, our billing team works directly with you and your insurance company to:
• Confirm whether we are in-network with your plan
• Check which services are covered and under what conditions
• Estimate your copays, coinsurance, or deductible responsibilities
• Explain self-pay options when coverage is limited
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Coverage can vary by plan, diagnosis, and service type, especially for testing, and ketamine treatment. The fastest way to get accurate information is to call us with your insurance card.
Insurance and self-pay
ALTA MH is in-network with most insurance plans in Massachusetts. Some services may be billed as medical visits and others as mental health visits. Certain services, such as coaching, ketamine treatment, or specific testing, may have limited or no coverage under some plans.
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If a service is not covered, or if you prefer not to use insurance, we offer straightforward self-pay rates that our team can review with you before your visit.
Frequently asked questions
Have questions about coverage?
If you are unsure whether a service is covered, you do not need to guess.
Call us with your insurance card in hand and we will walk through your options together.